Free shipping on all Egypt orders EGP 1000+

Shipping policy

Shipping Policy

Order Processing

  • Once an order is placed and payment is confirmed, we process it for shipping.

  • Processing time is typically 1-2 business days.

  • If an item is on back-order or needs special handling (e.g., large tableware sets, fragile items), we will notify you with an estimated dispatch date.

Shipping Regions & Carriers

  • We ship throughout Egypt.

  • For international orders (if applicable), shipping costs and delivery times will vary — please contact us for details.

  • We use trusted courier services and ensure that delicate items (porcelain, crystal, glassware) are carefully packed.

Shipping Costs

  • Shipping fees are calculated at checkout based on:

    • Delivery location (within Egypt, remote areas, etc.)

    • Package size and weight (large dinner sets, fragile pieces)

  • If you have a minimum order threshold for free shipping (for example “free local shipping over X EGP”), you should state it here.

Delivery Time

  • Standard domestic delivery: 2-5 business days from dispatch (within Cairo/Giza).

  • For remote governorates it may take 5-7 business days.

  • For international shipping (if offered): delivery time may be 7-21 business days depending on destination and customs.

Packaging & Fragile Items

  • Because many of our products are fragile (fine porcelain, crystal, luxury tableware), each package is securely packed with suitable protective materials.

  • Please inspect the package at delivery. If you notice visible damage to the packaging or product, please refuse the delivery or sign noting “damaged package” and contact us immediately.

Tracking & Status Updates

  • Once your order is dispatched, you will receive a shipping/tracking notification (email and/or SMS) with courier details.

  • If you haven’t received your tracking info within 48 hours after payment confirmation, please contact our support: support@emotionsstores.com or +20 111 153 8141.

Delivery Failures & Re-deliveries

  • If delivery fails due to incorrect address details provided by the customer, additional shipping charges may apply for re-delivery.

  • Please ensure your address and phone number are correct at checkout.

International Duties & Taxes

  • For orders shipped outside Egypt, the recipient is responsible for any import duties, taxes, or customs clearance charges that may apply.

  • These charges are not included in our product or shipping price, unless explicitly stated.

Returns/Exchanges Related to Shipping

  • If you receive a faulty or damaged item, please contact us immediately and follow our Returns & Exchanges process.

  • As per our Returns Policy, items must be in new condition, in original packaging, with proof of purchase. Emotions Stores

  • We will coordinate with you to either replace the item or arrange a refund.

Contact Us

  • For any shipping-related inquiries, please email: support@emotionsstores.com or call +20 111 153 8141. Emotions Stores

  • Our physical locations: Cairo Festival City Mall, CityStars Mall, Mall of Arabia, The First Mall Store.