Shipping & Delivery Policy

1. Introduction

Thank you for shopping at Emotions Stores. This Shipping & Delivery Policy explains how and when your order will be processed, shipped, and delivered. By placing an order on Emotionsstores.com, you agree to the terms outlined below.

2. Order Processing Time

Orders are processed Sunday to Thursday (excluding public holidays).
Standard processing time is typically 1–2 business days after payment confirmation.
Orders placed after 5:00 PM or during weekends/public holidays will be processed on the next business day.
During peak seasons and sales, processing may take longer.

Custom or pre-order items may require additional handling time; any additional lead time will be indicated on the product page.

3. Shipping Areas

We currently deliver to:

Major cities and governorates within Egypt
Remote areas may require additional delivery time or surcharge

If your location is outside our service coverage, our customer service team will contact you to discuss alternative arrangements.

4. Shipping Methods & Delivery Timeframes

Estimated delivery time after dispatch:

Cairo & Giza: 1–3 business days
Alexandria & Delta cities: 2–4 business days
Upper Egypt & remote areas: 3–7 business days

These timeframes are estimates and may vary due to courier schedules, weather conditions, or unforeseen logistical factors.

5. Shipping Fees

Shipping fees are calculated at checkout based on delivery location, order weight, and promotions.
From time to time, we may offer free shipping promotions subject to minimum order value or location.

Any shipping fees will be clearly displayed at checkout before order confirmation.

6. Order Tracking

Once your order is dispatched:

You will receive a confirmation message/email
Tracking details will be shared when available
You can also contact our support team to track your shipment

7. Delivery Attempts

Our courier partners will make one or more delivery attempts:

If delivery cannot be completed due to incorrect address, unavailable recipient, or unresponsive contact number, your order may be:
- Returned to us, or
- Subject to re-delivery fees

Please ensure your contact information and delivery address are accurate at checkout.

8. Click & Collect (If applicable)

If store pickup is offered:

You will be notified when your order is ready for collection
A valid ID and order confirmation must be presented
Orders must be collected within the indicated timeframe

9. International Shipping (If applicable)

If we provide international delivery:

Delivery timelines vary by country
Customs duties, taxes, and import charges are the responsibility of the customer
Delays due to customs inspections are beyond our control

10. Damaged, Missing, or Incorrect Items

Please inspect your order upon delivery.

your item arrives damaged or defective
items are missing
you receive the wrong product

Provide photos/videos of the package and item(s) received. We will arrange replacement or resolution in accordance with our Return & Exchange Policy.

11. Change of Address or Order Modification

After an order is confirmed:

Address or item changes are not guaranteed
If the order has not been shipped, we will do our best to accommodate your request
Once shipped, changes may incur additional courier charges

12. Delays Beyond Our Control

We are not responsible for delays caused by:

Carrier delays
Weather conditions
Public holidays
Incorrect addresses provided by the customer
Customs procedures (for international orders)

We will, however, support you in following up with the courier.

13. Ownership & Risk

Ownership and risk of loss transfer to the customer:

once the order is delivered to the shipping address provided
or upon collection in case of store pickup

14. Contact Us

If you have any questions about shipping or delivery, please contact our Customer Support Team:

Email: support@emotionsstores.com
Phone/WhatsApp: +20 11 11538141
Working hours: Sunday–Thursday, 10:00 AM–6:00 PM
Website: Emotionsstores.com Contact Us page